Inquiry Privacy Policy

Effective October 16, 2026.

What this policy covers

This policy covers the Haven website and private buyer pages. It also covers information you give Pario through the Haven inquiry form and related email or text conversations. It does not cover other companies' websites. Pario's support contact for this program is gordon@parioland.com or +1 602 557 2435.

Information we collect

We collect the details you provide, such as your name, email address, phone number, home interests, questions, and contact choices. We keep records of your inquiry and our responses. When you choose texts, we record the consent wording version and the time of your choice. We also keep delivery records and opt-out requests. The service may process basic request and device information to operate the form and protect it from misuse.

How we use information

We use this information to respond to your inquiry, share requested home information, arrange introductions or tours, and send updates you agree to receive. We also use it to manage contact choices, maintain delivery records, and protect the service. Automated tools may help route inquiries and draft responses. Do not send account passwords, payment card details, or tax IDs by text.

Sharing

We share information with service providers that help us host the inquiry service, deliver messages, and support the program. They may use it only to perform those services for us. We may disclose information when required by law or to protect legal rights and the security of the service.

We do not sell or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. This restriction does not prevent our messaging service providers from processing that information to deliver and support our messages.

Website and private page measurement

We count page visits, time spent on visible pages, link clicks, form steps, and requests for files. We also record saved steps such as inquiries, introductions, tours, reservations, contracts, and closings. These records help us understand which parts of the website people use and where follow-up is needed.

Your browser stores a random visitor ID and a short queue of measurement events. We use those records to connect pages in a visit and recognize a return visit. Event records contain fixed action names and page or home IDs. They do not contain form answers or message text.

After you send an inquiry or open your private buyer link, we can associate that visit with your household record. A visit through a shared link does not prove who used it. Team previews and practice visits do not count as buyer visits.

This counting uses Pario's own service. Delivery to Google Analytics and HubSpot remains off. Browsers that send Do Not Track or Global Privacy Control do not count. Your choices about emails and texts remain separate.

Google Ads measurement

For visits our hosting service identifies as being in the United States, we use Google's ad-click ID to measure saved inquiries and later buying steps unless you turn this off. Outside the United States or when we cannot determine the country, we use the click ID only if you choose to allow it. We honor a saved choice to turn it off.

We keep an eligible click ID for up to 90 days after the click. The steps we measure include inquiries and completed introductions. They also include preview bookings, attended previews and signed or closed contracts.

We send the click ID and each saved step to Google Ads. The upload includes the event time and a unique event ID. It contains no form answers or message text. It contains no names or contact details. These uploads request no ad personalization or remarketing. Google describes how it uses information at How Google uses information from sites or apps that use its services.

Open Privacy choices to turn ad measurement off or allow it on this browser. Turning it off clears saved click IDs for this browser and stops pending uploads. It cannot recall data Google has already received. We keep an off choice until you change it or clear this site's browser storage. An Allow choice lasts up to 180 days. Your browser must allow this site to save the choice for it to persist.

Browsers that send Do Not Track or Global Privacy Control do not collect new measurement data. You can browse and send an inquiry with measurement off. Your email and text choices stay separate.

Your choices

You can make an inquiry without agreeing to marketing texts. Reply STOP to stop texts or HELP for support. Contact gordon@parioland.com to ask to access, correct, or delete your inquiry information. We may need to verify your request. We retain information needed to honor opt-outs, keep required records, or meet legal obligations.

Retention and security

We keep inquiry information for as long as needed to handle your request and meet the purposes above. We use access controls and other safeguards to protect it. No online service or text network can guarantee complete security.

Policy updates

We will post changes with the inquiry form. The published policy will show its effective date. Contact us if you have a question about this policy or the text program.